Job Postings
If you would like to be considered for any of the positions below, please click on the submit resume button to fill out the submission form.
For full job descriptions please email towne@townecareers.com
For full job descriptions please email towne@townecareers.com
VP/Account Director
A truly exciting VP/ACCOUNT DIRECTOR opportunity in NYC. The agency, one of the world's most-awarded healthcare advertising agencies, is looking to do things differently…to bring a greater sense of humanity to pharma. You’d be joining an agency team of passionate people, looking to impact people’s lives in a meaningful way. This position will be leading the fray on a breakthrough oncology drug…overseeing a launch from start to finish. We are looking for a true client partner, a team builder and mentor and someone who is passionate about pushing through great work.
Candidates should have:
Candidates should have:
- 8+ years pharmaceutical advertising agency experience.
- Oncology or High Science category experience.
- Launch experience is required.
AVP/VP, Group Account Supervisor
Position Overview: The AVP/VP, Group Account Supervisor is the Account team leader within his/her assigned territory, responsible for establishing and maintaining client/agency strategic partnerships, providing ongoing strategic oversight of assigned accounts, and maintaining agency business practices and financial standards across territory while driving team performance and development, quality work execution, client satisfaction, and agency growth.
The AVP, Group Account Supervisor must have a proven track record with years of experience of not only independent execution of the GAS responsibilities, but must also demonstrate the ability to successfully onboard, train, and coach others in the GAS role.
The VP, Group Account Supervisor serves as the senior client business lead on his/her territory with a focus on management of prioritized and/or high-volume accounts. Must have a proven track record with years of experience of not only independent execution of the AVP, GAS responsibilities, but also a demonstrated record of substantial business growth and staff development.
Experience and Education:
Required
The AVP, Group Account Supervisor must have a proven track record with years of experience of not only independent execution of the GAS responsibilities, but must also demonstrate the ability to successfully onboard, train, and coach others in the GAS role.
The VP, Group Account Supervisor serves as the senior client business lead on his/her territory with a focus on management of prioritized and/or high-volume accounts. Must have a proven track record with years of experience of not only independent execution of the AVP, GAS responsibilities, but also a demonstrated record of substantial business growth and staff development.
Experience and Education:
Required
- At least 4-7 years of progressive account management experience in medical communications,
- HCP promotion, or client-side product management
- At least 2-4 years of experience managing direct reports
- Experience across multiple products, therapeutic categories, and client companies
- Bachelor’s degree
- Master’s degree in business or science
SVP/VP Account Services - Med Comm
Position Overview: The SVP/VP Account Services is the Account team leader within his/her assigned territory, responsible for establishing and maintaining client/agency strategic partnerships, providing ongoing strategic oversight of assigned accounts, and maintaining agency business practices and financial standards across territory while driving team performance and development, quality work execution, client satisfaction, and agency growth.
The SVP/VP Account Services must have a proven track record with years of experience of not only independent execution of the SVP/VP responsibilities, but must also demonstrate the ability to successfully onboard, train, and coach others in the GAS role.
The SVP/VP Account Services serves as the senior client business lead on his/her territory with a focus on management of prioritized and/or high-volume accounts. Must have a proven track record with years of experience of not only independent execution of the SVP/VP Account Services responsibilities, but also a demonstrated record of substantial business growth and staff development.
Experience and Education:
Required
The SVP/VP Account Services must have a proven track record with years of experience of not only independent execution of the SVP/VP responsibilities, but must also demonstrate the ability to successfully onboard, train, and coach others in the GAS role.
The SVP/VP Account Services serves as the senior client business lead on his/her territory with a focus on management of prioritized and/or high-volume accounts. Must have a proven track record with years of experience of not only independent execution of the SVP/VP Account Services responsibilities, but also a demonstrated record of substantial business growth and staff development.
Experience and Education:
Required
- At least 4-7 years of progressive account management experience in medical communications, HCP promotion, or client-side product management. Medical communications experience is preferred.
- At least 2-4 years of experience managing direct reports
- Experience across multiple products, therapeutic categories, and client companies
- Bachelor’s degree
- Master’s degree in business or science
Senior Account Executive for a Global Pharmaceutical/Medical Communications Agency in New York City
In this role, you will implement and manage projects and assure timely, high quality client deliverables. As a Senior Account Executive, you will manage the project life cycle, using approved techniques and tools to achieve milestones and deliver results. You will drive the daily activities of the project, communicating with key internal service delivery personnel, as well as managing scope change and timeline inhibitors. In this role, you will be responsible for implementing projects in such a way as to promote and assist the success and profitability of all projects.
Essential Duties and Responsibilities
Client Management
Essential Duties and Responsibilities
Client Management
- Provide quality management based on internal/external client expectations
- Assist and provides liaison with faculty/moderators
- Interact with clients as directed by Account Supervisor or corresponding Account leadership
- Coordinate and participate in content planning call with faculty and/or key content experts and personnel
- Develop client agendas, status reports, and contact reports as required
- Responsible for overall management and delivery of individual client project assignments
- Work with Traffic to develop timelines and communicate milestones
- Execute projects according to timelines and budgets; manages the internal team accordingly
- Identify possible red flags in projects and alert team accordingly
- Modify core project framework plans to accommodate customized project plans or client requests
- Take detailed notes during all client interactions then prepare client contact reports and summarize next steps
- Function as internal team leader, ensuring all members of the team work together smoothly and effectively
- Manage communication with key, internal personnel regarding initial and ongoing information and status
- Assist in identifying opportunities for organic growth within assigned accounts
- Coordinate pitch presentations and request for proposals when applicable
- Assist client services team to support the development of new business initiatives
- Contribute to the development of client proposals, budgets, and reconciliations
- Monitor budget, including direct costs and labor costs; notify the Account Supervisor of out-of-scope items and hours
- Assist Account Supervisor or similar Client Services role with the preparation and submission of applicable financial and forecasting reports
- Provide standard and customized reports to clients at specified intervals
- Adhere to PhRMA, FDA, OIG, and ACCME guidelines
- Attend internal meetings with sales, client services, meeting services, traffic, and other key personnel to discuss project status as required
- Ensure the highest standards of quality control of client materials and, as appropriate, develop best practice protocols for internal project teams to facilitate quality control
Account Supervisor for a Global Pharmaceutical/Medical Communications Agency in New York City
The Account Supervisor functions as a team leader and provides support through overseeing and coordination of projects. The Account Supervisor is responsible for assuring and maintaining client satisfaction as the primary client point of contact. The Account Supervisor serves as a liaison between client services leadership, strategy, and internal operations and is responsible for the success and profitability of all support projects.
Essential Duties and Responsibilities include:
Client Management:
Essential Duties and Responsibilities include:
Client Management:
- Assume primary lead for the client upon client acceptance of proposal
- Maintain and manage business opportunities with existing clients
- Development of client agendas and slide presentations
- Lead and/or support calls with client and LMR, faculty, and/or content experts regarding content and direction
- Review and forward status/contact reports to client after each client contact
- Develop project briefs and scope of work for clients and internal team members.
- Provide direction to support team on all aspects of project management to ensure client expectations are met or exceeded
- Manage projects by utilizing approved internal project briefs, proposal templates, and budget tools
- Collaborate with internal team on overall project plan, objectives, milestones, and deliverables
- Function as internal team leader ensuring all members of the team work together smoothly and effectively
- Mentor personnel at the Associate Account Executive, Account Executive, and/or Senior Account Executive levels. Depending on size of team, potential for management and supervision of colleagues.
- Conduct performance reviews, prepare development plan, and set goals for direct reports as applicable.
- Must be able to execute and teach junior level Account team employees the following: development of client agendas, project status, financial reports, and contact reports
- Work with Client Services leadership and Strategy to help identify market opportunities that will further client business
- Identify opportunities for organic growth within assigned accounts
- Develop proposals, budgets, and reconciliations
- Collaborate with all teams to ensure proposal development is accurate and all teams hours are captured (Traffic, Production, Creative, Clinical/Copy, Meeting Services, etc)
- Monitor budgets including direct costs, labor costs, fee, and out-of-pocket expenses to ensure team members/direct reports are managing assigned budgeted labor hours and direct costs
- Provide periodic budget status updates and communication with client
- Adheres to PhRMA, FDA, OIG and ACCME guidelines
- Attend internal meetings with Sales, Client Services, Meeting Services, Traffic and other key personnel to discuss project status as required
- Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for internal project teams to facilitate quality control
- Contribute original ideas for tactical planning within assigned accounts
Project Management
SVP, Director of Program Management (NYC and NJ)
Responsibilities:
- Reports into the EVP, Director Operations East.
- Responsible for aggregating data from Ops Leads for Managerial review and evaluation:
- Client burn vs scope reporting
- Analysis/Reporting of overburn
- Client team forecasts
- Resource management
- Responsible for standards management and maintenance
- Best practice definition and adherence management
- Validates and prioritizes resource conflicts across client teams
- Reviews SOWs
- Ensures SOWs are complete and well-written prior to submission to EVP, Director Operations
- Interfaces/Supports PM teams on all complex technology builds liaising a necessary between Tech Leads and PMs
- Responsible for mentoring and training Associate Directors, Sr. PM, PM and Associate PM.
- Day-to-Day oversight across Ops team and Client teams
- Steps into New Business opportunities – scoping, planning with EVP Dir Ops
- Responsible for developing and maintaining rate cards for use across all clients
Associate Director of Project Management (NYC or NJ)
The Associate Director of Project Management is accountable to SVP, Director Operations and Account Leadership and is the viewed as the central hub on an account, supervising the workflow of multiple disciplines with responsibility for program process and delivery success within the account. This is a client facing role that engages with client counterparts and account leadership to ensure delivery and objectives are met.
Extensive agency, client, or consulting experience and varied experience with digital marketing products, traditional products including video, as well as best-practices, are critical aspects of this role. Qualified applicants will also be seasoned team leaders and be able to train, oversee and nurture team members as well as provide guidance across the account for digital engagements.
The Associate Director of Project Management is responsible for project scoping and managing the finances associated with each scope. Liaise with Account Management to monitor and track efficiency in operations and profitability.
The Associate Director of Project Management may work across multiple client engagements, project manage specific projects of their own, and backfill for other team members as necessary.
Responsibilities:
Extensive agency, client, or consulting experience and varied experience with digital marketing products, traditional products including video, as well as best-practices, are critical aspects of this role. Qualified applicants will also be seasoned team leaders and be able to train, oversee and nurture team members as well as provide guidance across the account for digital engagements.
The Associate Director of Project Management is responsible for project scoping and managing the finances associated with each scope. Liaise with Account Management to monitor and track efficiency in operations and profitability.
The Associate Director of Project Management may work across multiple client engagements, project manage specific projects of their own, and backfill for other team members as necessary.
Responsibilities:
- Working with Account Management and Client Finance, is responsible for oversight of financial progress and tracking of the program/portfolio across budget commitments, including agency fees and out of pocket costs. Direct communication with Clients at all levels in regards to Scopes, Budgets, Timelines, and Tracking.
- Leads the Annual Scope development and monthly forecasting alongside the Account Management lead with the support of project managers and other account management team members
- Develops pricing models and “level of effort” staff models on the project and program level
- Drive/Monitor the execution of the client “portfolio”
- Responsible for supporting the SVP, Director of Operations in defining and executing project management strategy and working with discipline leads and project managers to execute on plans
- Work closely with all internal disciplines including Creative, Social Media, Media, Strategy, Performance and Measurement, Technology and Finance teams when appropriate
- Monitor day-to-day activities of the project team and ensure work is progressing as planned. Work with project team and actively be involved in the work
- Lead, manage and mentor the project manager(s) within the team(s)
- Manage schedules, budgets, and execution against scopes, managing overall project organization to ensure requirements and project deliverables dates are clearly communicated, understood and executed
- Develop and manage weekly resource allocations against all disciplines required for all projects.
- Provide oversight and support for Project Managers for vendor solicitation and operational and financial management
- Ability to work across several projects with one or more Project Manager(s) or as the primary Project Manager on programs. Also fills in gaps for project work and/or when a Project Manager is out of office
- Effectively and efficiently plan and prioritize all deliverables and resources across one or more client portfolios based on scope of work and project goals
- Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to Account Management and Director of Operations
- Communicate and document project status and strategic recommendations to clients, team members and senior management on a regular basis; escalate issues accordingly via the appropriate channels
- Proactively identify opportunities and deliver improvements; supports the evolution and training of project management methodology and processes
- Partners with project team leads to present work as well as participate in new business presentation opportunities
- Lead the training/mentoring of team members on project management methodologies and best practices as required
- Cross project support of Project Managers specifically around the areas of schedule, budget, and resource management
Senior Project Manager (NYC)
The Senior Digital Project Manager is responsible for managing the successful execution of assigned campaigns. In this capacity, the Senior Digital Project Manager is responsible for supervising profitable delivery of campaigns on-time, and on budget, while meeting client expectations. Importantly, Senior Project Managers ensure that the agency’s project standards are enforced.
Responsibilities:
Responsibilities:
- Drive and coordinate the creation and refinement of the campaign scope (schedule and financial estimates)
- Manage the execution of the campaign within the agreed upon campaign scope
- Identify out of scope activities and manages change requests with the account team and the client
- Initiate and manage the financial tracking process. Work closely with Client Accounting to ensure financial tracking and provide regular status on current spend, alignment with project timeline and resources
- Ensure financial tracking and provide regular status on current spend, alignment with project timeline and resources
- Coordinate the identification and sourcing of internal and external resources needed for the campaign
- Manage and communicate status to the internal project team. Ensure that issues and risks are properly escalated and resolved
- Ensure that the agency’s project management standards (processes, tools, milestones and approvals) are enforced
- Develop, maintain and communicate overall campaign/project roadmaps, timelines and schedules
- Develop and maintain campaign stakeholder matrix
- Initiate and conduct internal team status meetings, document risks, and issues
- Communicate and escalate project issues and risks as appropriate
- Establish and enforce project management knowledge and processes
- Schedule and conduct project audits with internal management